U.S. probation and pretrial services officers January Welks and Jennifer Simone discuss how the pandemic has called for new ways of thinking and working, in some cases leading to positive change in both their professional and personal lives. Officers Welks, Simone, and colleagues across the country, on the front line of the pandemic, share the adjustments they make to remain healthy and safe while continuing to keep the wheels of justice moving.  Clinical psychologist Guy Bourgon, a second time guest, reacts to their stories and describes how knowing your "why" and being proactive, predictable, and people-focused can help officers manage crisis. He explains how being forced to implement new practices can move organizations and individuals past the inertia that impedes change, making them stronger and better.